Aquaculture
Sustainable flow systems for both sea-based and land-based fish farming.
Support
Spare parts, repair, maintenance or something else. Our experienced service team stand ready to keep your operations moving.
Call: +47 66 77 56 00
E-mail: aftersale@pg-flowsolutions.com
View our Support FAQ
PG's dedicated to support our customers lifecycle operations!
We offer a range of support and after sales services. We offer replacement pumps and motors, modifications and upgrades, on site inspections, maintenance plans, re-engineering, testing, training and courses, spare parts and more.
Read about our services below or get in touch to hear more about how we can help you.
All inquieries will be handled as quickly as possible by our dedicated After Sales team.
LifeCycle Services
Global expertise – local commitment
PG Flow Solutions provides pump service, repair and lifecycle support for customers worldwide. Our multidisciplinary team of service engineers covers mechanical, electrical, hydraulic, automation and process disciplines, ensuring reliable performance throughout the equipment’s lifetime.
Securing correct start-up and running-in of your system
Commissioning and start-up
A correct start-up ensures long-term reliability. Our service engineers support the commissioning phase to verify installation, fine-tune the pump systems, and optimise surrounding processes. With PG on site, you secure a smooth transition into production and extend the lifetime of your equipment.
Pump repairs and servicing
On-site overhaul and repair
When operating hours are high, maintenance becomes essential. PG’s skilled service engineers perform on-site overhaul and repair for a wide range of equipment, including centrifugal, screw, plunger and diaphragm pumps. Wherever your equipment is located, our team ensures professional maintenance and reliable results.
Troubleshooting and technical support
As systems age, unexpected failures can occur. Our engineers are experts in troubleshooting complete pump systems and processes. We identify root causes, restore performance, and help you avoid unplanned downtime.
Dedicated repair and test facilities
Workshop repair and testing
In our modern workshop facilities, we carry out complete pump repairs and overhauls. Each unit is inspected, documented and reported with recommendations and an offer for spare parts and work required to restore original performance.
Our in-house test facilities include two test pits (5 × 5 m, 8 m deep) allowing flow testing up to 10 000 m³/h and pressure testing up to 2 000 bar. We perform performance verification, factory acceptance tests, and testing of refurbished pumps at actual duty points.
Frequently Asked Questions
Service and spare parts FAQ
Looking for more details about our maintenance routines, spare part availability, or response times?
Visit our Service & Spare Parts FAQ below for quick answers to the most common customer questions.
Confidence through service
PG Flow Solutions offers full lifecycle support – from commissioning and maintenance to testing and upgrades. With global reach and industry-specific experience, particularly within the marine and offshore sectors, we help you keep your pumps performing reliably, year after year.Get in touch with our service team to discuss maintenance, repair or testing of your equipment – and keep your operations running at peak performance.
Frequently Asked Questions
PG LIFECYCLE SERVICES FAQ
Here are answers to some common questions regarding PG Service and Spare-parts for PG pumps. Shold you have other questions of not fiind the answer you are looking for, please do contact our Aftersales team.
What does PG Flow Solutions offer in terms of service and repairs?
PG has a highly qualified multidisciplinary team of service engineers who travels worldwide to serve our projects. Our Team is handling both mechanics, process, electrical, hydraulics, automation and are specially trained for pumping processes.
How often should industrial or marine pumps be serviced?
Service intervals depend on the pump type, operating conditions, and process environment. All PG pumps and systems include documentation specifying recommended intervals. If you can’t find your documentation, contact our service team — we’ll advise on suitable maintenance schedules for your equipment.
What parts of a pump should be replaced regularly?
Normal wear parts vary by pump design and duty. Components typically affected by wear include:
- Mechanical seals
- Bearings
- Shafts and axles
- O-rings and gaskets
Our aftermarket team can recommend inspection and replacement intervals based on your PG pump model and process.
What are the recommended spare parts to keep on hand ?
Each PG system is delivered with documentation that lists recommended spare-part packages. If your documentation is missing, contact our spare parts team and we’ll help identify the correct parts for your installation.
What information should I provide when requesting service or spare parts?
The more details you include, the faster we can assist. Please provide:
- PG project number
- Serial number
- Project or vessel name
- Pump model
If some of this information is missing, send us what you have — we’ll identify the equipment.
How can I identify my pump’s serial or PG number?
All PG pumps (PG Flow Solutions or Ing. P. Gjerdrum) include a TAG plate showing serial number, project number, and model type.
How do I arrange service or send in a pump for repair?
- Fill out the service request form (click here to download).
- Send it to aftersale@pg-flowsolutions.com.
- You’ll receive a reference number for your case.
- Mark your shipment with this number and send it to: PG Flow Solutions AS, Lærumveien 100, 1374 Sande, Norway.
Does PG Flow Solutions test pumps after service?
Yes. We can perform on-site or in-house testing to verify flow, pressure, and performance according to datasheet specifications or customer requirements.
Does PG Flow Solutions offer express or priority service?
Yes — we understand downtime is costly. Our service team strives to meet your needs even on short mobilization timeframes. Contact our Aftersales team to arragne priority service.
Does PG Flow Solutions offer service agreements?
Yes. We provide customized service agreements to ensure predictable maintenance and minimized downtime. Contact our Aftersales team to discuss available options.
Where does PG ship and provide support?
We serve customers worldwide, shipping to all countries within Norwegian laws and export regulations.
How are international shipping and customs handled?
We coordinate logistics and customs documentation for international service and repair work performed in Norway. Multiple shipping alternatives can be arranged depending on urgency and location.